FAQs

How do I contact you if I have any queries?

You may submit your enquiries or feedback to sgdrugstore@hotmail.com and we will get back to you shortly.

 

What payment methods do you accept?

For Singapore customers, we accept POSB, UOB and OCBC Internet Banking/ATM Fund Transfer. Once payment is made, please inform us immediately with the relevant transaction details.

As for Malaysian customers, payment can be made through Internet Banking Fund Transfer or Cash Deposit to our Maybank, CIMB, Public and HSBC Bank Accounts.

Other international customers, Paypal will be the sole payment method we accepted so far.

 

How many days needed to process my order?

For all orders, 1-2 business days are required to process and ship your order out.

 

What if my orders was damaged or defective?

Items sold at sgDrugstore.com are in prime quality and all the orders will be carefully bubble-wrapped to avoid any damages during the transit.

 

Can I ask for refund?

All sales are final and we do not issue refund. We are sorry for any inconvenience caused.

 

What are the shipping methods and charges?

Malaysia (West Malaysia) Malaysia (Sabah & Sarawak) Singapore
Pos Laju (Traceable)
  • RM 7
  • FREE on orders above RM 150
Pos Laju (Traceable)
  • RM 10
  • FREE on orders above RM 200
Normal Mail (Untraceable)
  • SGD 1
  • FREE on orders above SGD 20

Registered Mail (Traceable)
  • SGD 2.24
  • FREE on orders above SGD 100

** For international customers, orders will be shipped out via Pos Malaysia International Registered Parcel. Rate varies, depending on the package's size and weight.

** sgDrugstore.com is not liable for any lost mail, due to the postman's mishandling or inaccurate shipping address provided.

 

How do I track my package's status?

Latest package delivery status can be tracked at your local Post Office website. Click the links below for more details.